HighLevel
HighLevel stays the complete customer-interaction record. DialSplice reads contacts and opportunities under your scopes, routes inbound events into the queue, and writes dispositions and bookings back.
HighLevel stays the record. The queue moves here.
Contacts, opportunities, pipelines
Read under organization and location scope; HighLevel remains the system that owns the lead.
Inbound routed events
A new form fill or inbound message in HighLevel becomes a work item with its location and window attached.
Repeat-lead rule
A returning contact updates the open opportunity in HighLevel; a new one is created only after close or abandonment.
Dispositions written back
Every outcome lands on the HighLevel record from the same event that updated the queue.
Supported today. Credentials live server-side; scope is enforced on every request.
Reads, writes, and never returns.
- Contacts and identity fields under scope
- Opportunities, pipeline stage, and owner
- Tags and fields used for routing
- Consent and do-not-contact flags
- Inbound events: form fills, messages, missed-call webhooks
- Dispositions and call outcomes on the contact timeline
- Opportunity stage updates
- Callback scheduled and kept events
- Booking confirmations
- Outcome notes, never transcripts
- Message bodies or recordings from the telephony adapter
- Records outside the requesting scope
- Credentials to the browser
Credentials never reach the browser
Provider tokens live server-side; the agent's browser only ever sees a work item.
Scope on every request
Organization and location travel with each call to the connector; an unknown scope fails closed.
Idempotent, journaled, reconciled
Every effect is journaled once; an ambiguous outcome enters reconciliation instead of a retry.
What HighLevel is usually spliced with.
One connector per category. These are the systems we most often see beside HighLevel; any of them can be swapped for the one you run.
Other CRM connectors.
HighLevel and DialSplice.
Who it is for, and what to ask before the demo.
Does DialSplice replace HighLevel?
No. HighLevel stays your CRM and the complete customer-interaction record. DialSplice adds the queue, the contactability preflight, and the audit ledger on top, and hands work back to HighLevel where it belongs.
What does DialSplice store from HighLevel?
Work items, scope, timestamps, dispositions, event hashes, and operational telemetry. Identity is read from HighLevel under your scopes and is not copied into the ledger.
Is the HighLevel connector available today?
Yes. It is supported today and included in the platform fee.
Where do the HighLevel credentials live?
Server-side, always. The agent's browser only receives a work item; provider tokens never reach it, and every request carries organization and location scope.
See HighLevel spliced in.
Bring the rest of your stack; we will show you the workspace with every system named.