One definition of a lead. One number for everyone.
Ops and RevOps teams who own the funnel from form fill to kept appointment: DialSplice makes speed to lead, connection rate, schedule rate, and show rate come from one ledger, and puts the policy that drives them under version control.
Three tools, three definitions of contacted.
The CRM, the dialer, and the EHR disagree.
Each counts a touch differently, so “contacted” means three things and the funnel never reconciles.
Policy lives in people.
Attempt caps, quiet hours, and callback windows are enforced from memory and drift with every new hire.
The dashboard is a monthly reconstruction.
Someone exports three systems into a spreadsheet, and the argument is about the join, not the result.
Policy under version control. Numbers from the ledger.
The work item is canonical, the policy is a revision, and the analytics read from what actually happened.
One canonical work item
A lead, a callback, or a missed call exists once; every view and every disposition points at the same record.
Versioned policy with approval and rollback
Caps, cadences, quiet hours, and routing rules are a numbered revision you can diff, approve, and roll back.
Analytics from the ledger
Speed to lead, connection rate, call duration, schedule rate, and show rate, per agent, location, and view.
Export to your data platform
Content-free facts flow to Fabric, AWS, or Google Cloud so your own models start from the same rows.
Routing rules you can read
Distribution is a table, not tribal knowledge: trigger, source, destination view, policy, status.
Feedback triage
Agent feedback moves through new · triaged · planned · closed without carrying contact identity.
Bring your funnel definitions.
We will map each stage to a ledger event and show you the number it produces.