Microsoft Teams
Queue health, SLA risk, reconciliation holds, and batch reviews post to Microsoft Teams automatically. Every message names the work and the location, never the contact.
Told in Microsoft Teams what matters. Never told who.
Automated alerts
Policy-driven posts into the Microsoft Teams channels your team already watches.
Content-minimal
A location, a time, and a work type; identity stays inside the workspace, behind scope.
Recovery inbox
Anything unacknowledged in Microsoft Teams still waits in the in-app recovery inbox.
Per-location policy
Which alerts go to which channel is a versioned configuration revision.
Supported today. Credentials live server-side; scope is enforced on every request.
Reads, writes, and never returns.
- The channel directory, to choose destinations
- Delivery acknowledgements
- Content-minimal alert messages
- Daily and shift digests
- Links back into the workspace for acknowledgement
- Contact identity
- Message bodies
- Recordings or transcripts
Credentials never reach the browser
Provider tokens live server-side; the agent's browser only ever sees a work item.
Scope on every request
Organization and location travel with each call to the connector; an unknown scope fails closed.
Idempotent, journaled, reconciled
Every effect is journaled once; an ambiguous outcome enters reconciliation instead of a retry.
What Microsoft Teams is usually spliced with.
One connector per category. These are the systems we most often see beside Microsoft Teams; any of them can be swapped for the one you run.
Other Notifications connectors.
Microsoft Teams and DialSplice.
Who it is for, and what to ask before the demo.
Does DialSplice replace Microsoft Teams?
No. Microsoft Teams stays the channel your team already works in. DialSplice adds the queue, the contactability preflight, and the audit ledger on top, and hands work back to Microsoft Teams where it belongs.
What does DialSplice store from Microsoft Teams?
Work items, scope, timestamps, dispositions, event hashes, and operational telemetry. Identity is read from Microsoft Teams under your scopes and is not copied into the ledger.
Is the Microsoft Teams connector available today?
Yes. It is supported today and included in the platform fee.
Where do the Microsoft Teams credentials live?
Server-side, always. The agent's browser only receives a work item; provider tokens never reach it, and every request carries organization and location scope.
See Microsoft Teams spliced in.
Bring the rest of your stack; we will show you the workspace with every system named.