Run the queue. See the coverage. Prove the day.
One prioritized queue for agents, one desk for you, and a ledger that settles what happened without a pipeline meeting.
Morning, midday, close.
Morning: release the overnight batch.
Automatic assignments arrive as a location-scoped batch with fairness evidence attached. You review and release.
Midday: watch queue health, not people.
Counts, SLA risk, and the oldest item per view. Approve the deferrals that need you; the rest runs.
Close: export the log.
Every call with outcome and sync state, exported to CSV without message content. Callbacks kept, not promised.
Coverage you can see, not guess.
Presence, holds, approvals, and the call log on one screen, with analytics that use the same numbers agents see.
Presence and status duration
Who is available, on call, in wrap-up, or on break, and for how long.
Queue health per view
Power Hour, Callbacks, Inbound, Coverage, and Overnight, each with SLA risk and the oldest item.
Deferral approvals and holds
Callbacks that would slip need you; attempt-cap and reconciliation holds wait for a person.
Analytics for accountability
Speed to lead, connection rate, call duration, schedule rate, and show rate per agent and location.
Call log with CSV export
Time, direction, location, agent, outcome, and sync state. No recordings, no message bodies.
Not a dialer
Agents place calls in your own phone system. DialSplice prioritizes, prepares, and records the work.
See your queue, spliced.
Bring a sample of last week's callbacks; we'll show you where each one would have landed.